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Customer Experience (CX) Summer of CX Webinar Series: Improving CX for Benefit Access
This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs.
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Digital Identity Digital Identity in Public Benefits
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
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Digital Identity My File NYC — PATH Pilot Case Study
My File NYC is a document storage and sharing website that provides New York City residents a safe place to store and share vital documents when applying for City services.
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Digital Identity Remote Identity Proofing: Better Solutions Needed to Ensure Equitable Access
This paper explains identity proofing, its impact on Medicaid access and equity, and federal guidance and business practices that support removing identity proofing as a barrier.
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Digital Identity Biometric Identification Technologies: Considerations to Address Information Gaps and Other Stakeholder Concerns
Biometric identification technologies—such as facial recognition and fingerprinting—can affect underserved communities, including low-income and minority communities. GAO interviewed academics, advocacy groups, and technology experts to find out how.
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Digital Identity Project Snapshot: California Employment Development Department, User Personas for Government Technology Procurement
The California Employment Development Department (CA EDD) launched the EDDNext initiative to modernize benefit delivery, focusing on user-centric procurement for a new identity verification system. By using user personas to assess vendor solutions, CA EDD accelerated the procurement process and selected Socure to implement the digital identity proofing system, set to launch in 2024.
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Procurement California Employment Development Department: Identity Proofing Demonstration Day Flyer
This flyer provides an overview of CA EDD's Identity Proofing Demo Day approach and agenda.
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Digital Identity California Employment Development Department: Identity Proofing Questions for Vendors
This artifact shows questions that the California EDD asked identity proofing vendors to respond to during a 2023 technology acquisition process.
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Digital Identity Decoded: Digital Identity in Public Benefits (Webinar)
In this webinar, the Center on Budget and Policy Priorities and the Digital Benefits Network explored key terms related to digital identity, and provided ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients. Presenters also shared a list of resources, including guidance from National Institute of Standards and Technology (NIST), introductory materials, and other research to support participants in continued learning.
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Digital Identity Decoded: Digital Identity in Public Benefits
In 2024, the Center on Budget and Policy Priorities and Digital Benefits Network led a workshop to explore key terms related to digital identity, and provide ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients. This resource links to the presentation slides.
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Procurement California Employment Development Department: Identity Proofing Demo Day Presentation
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
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Digital Identity California Employment Development Department: User Persona Scoring
This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.