NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
This toolkit provides resources for training and technical assistance (T/TA) providers in the Child Care Technical Assistance Network (CCTAN) to help State, Territory, and Tribal CCDF Lead Agencies be prepared to conduct equity assessments.
Defining a product in government digital services is crucial, as it serves as the means through which a service is delivered to the public, and understanding its attributes ensures effective and continuous improvement.
A playbook by AdHoc for agencies ready to replace enterprise software patterns with proven techniques from the world of commercial software. These plays can better equip teams with the practices that create resilient, flexible, and customer-friendly digital services.
This video shows you how to get started with using Generative AI tools, including Bard, Bing, and ChatGPT, in your work as public sector professionals.
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
