The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
This article explores how anticipatory logics—drawing from foresight, futures thinking, and design—are shaping the future of government by creating space for innovative policy approaches, public participation, and proactive governance.
This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
This guide provides practical insights for benefits administrators on redesigning benefits systems using human-centered design to ensure all eligible residents can access crucial social safety net resources.
The team explored using LLMs to interpret the Program Operations Manual System (POMS) into plain language logic models and flowcharts as educational resources for SSI and SSDI eligibility, benchmarking LLMs in RAG methods for reliability in answering queries and providing useful instructions to users.
This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
The article presents the True Cost of Economic Security (TCES) measure, showing that over half of U.S. families struggle to meet the comprehensive costs required to thrive, highlighting significant disparities based on family type, location, and race.
