A toolkit that outlines seven practical steps for government agencies to build or strengthen a communications program aligned with audience needs and organizational goals.
This report analyzes the rise of digital driver’s licenses (DDLs) and warns that, without strong safeguards, they could threaten privacy, civil liberties, and equitable access to identification.
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
This report examines how governments use AI systems to allocate public resources and provides recommendations to ensure these tools promote equity, transparency, and fairness.
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
This report provides detailed guidance for states on how to verify compliance with and exemptions from Medicaid work reporting requirements established under H.R. 1.
This report summarizes 21 policy options and waivers across all 53 SNAP State agencies, showing how each implements administrative and eligibility flexibilities permitted under federal law.
This report provides an initial fiscal analysis of how H.R. 1 (the “One Big Beautiful Bill”) will affect the state’s federally funded programs across agencies, estimating multi-billion-dollar reductions in SNAP, Medicaid, education, and infrastructure revenues.
This report examines Georgia’s Medicaid demonstration testing work requirements—the only such active program in the nation—and provides detailed findings on administrative costs, implementation challenges, and federal oversight weaknesses.
This report examines how governments can effectively build, attract, and retain AI talent to responsibly integrate artificial intelligence into public service delivery.
