Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
This report provides an initial fiscal analysis of how H.R. 1 (the “One Big Beautiful Bill”) will affect the state’s federally funded programs across agencies, estimating multi-billion-dollar reductions in SNAP, Medicaid, education, and infrastructure revenues.
This report examines Georgia’s Medicaid demonstration testing work requirements—the only such active program in the nation—and provides detailed findings on administrative costs, implementation challenges, and federal oversight weaknesses.
This report examines how governments can effectively build, attract, and retain AI talent to responsibly integrate artificial intelligence into public service delivery.
Guidance on how state agencies should identify, assess, and manage risks associated with deploying high-risk generative AI systems under Executive Order 24-01.
A 2025 policy agenda outlining comprehensive federal and state recommendations to eliminate benefits cliffs and strengthen economic mobility for families transitioning off public assistance.
A directive issued by the Commonwealth of Virginia to materially reduce the error rate in Supplemental Nutrition Assistance Program (SNAP) benefit processing among local social services offices.
A comprehensive guide that provides role definitions, hiring guidance, interview materials, and evaluation rubrics for building effective UX design and research teams.
