This resource provides state agencies and their implementation partners with context on how and why to conduct a Digital Identity Risk Management (DIRM) process, as well as a new spreadsheet-based tool to guide agency teams through the process.
Making your service more inclusive means designing government services so that everyone who needs to use them can do so with as few barriers as possible, by understanding legal duties, identifying and removing exclusion points, and considering a wide range of user needs throughout the design process.
The Massachusetts Digital Accessibility and Equity Strategic Plan is a three-year roadmap designed to ensure that all state digital services, websites, and IT products are fully accessible to residents and employees, particularly those with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
A practical framework from the UK Infrastructure and Projects Authority that helps government leaders plan, lead, and deliver complex transformation programs.
This project portfolio page details a human-centered service design partnership with the Michigan Unemployment Insurance Agency (UIA) to revitalize and streamline the state's unemployment benefits system following crisis-level strain.
This toolkit provides guidance to help states implement Medicaid Advisory Committees (MACs) and Beneficiary Advisory Councils (BACs) in accordance with new federal requirements designed to strengthen beneficiary input in Medicaid program oversight.
A policy brief outlining concrete actions states can take to regulate tenant screening practices and reduce harm from inaccurate reports, automated scoring, and discriminatory impacts in the rental housing market.
This research paper examines how stigma shapes participation in U.S. social safety net programs and influences public support for benefit design and access.
A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
This folder contains Medicaid work requirement implementation toolkit, including policy guidance, application templates, question libraries, and a digital prototype designed to help states integrate work requirement questions into Medicaid applications.
An A11y Jam session on how state agencies prioritize and manage digital accessibility compliance across complex systems using data-driven strategies and cross-agency coordination.
