In a time of crisis, behavioral science offers insights into how to reduce the paperwork and other administrative burdens that prevent people from taking advantage of crucial support services.
The “Start Small” approach encourages agencies to begin with targeted, manageable improvements in their WIC application process before expanding changes more broadly, fostering easier implementation and measurable early successes.
The Maryland Information Technology Master Plan 2025 lays out the state’s strategy to modernize IT, expand digital services, and strengthen infrastructure to better serve residents and government agencies.
This file contains two, state-agnostic service blueprints that visualize how the new work requirements policy passed as part of H.R. 1 impacts the process of applying for, determining, and maintaining eligibility for SNAP and Medicaid benefits.
This memorandum summarizes the fiscal and programmatic impacts of Public Law 119-21 (H.R. 1 – “One Big Beautiful Bill”) on the state, detailing major provisions related to SNAP, Medicaid, higher education, taxation, and other federally funded programs.
This FormFest profile highlights how the Colorado Behavioral Health Administration redesigned its complaint submission form using empathy, human-centered design, and trauma-informed research methods to make the process more accessible, compassionate, and secure for all users.
This report examines how governments can effectively build, attract, and retain AI talent to responsibly integrate artificial intelligence into public service delivery.
Prepared by the Washington State Office of Financial Management’s State Human Resources Division under Executive Order No. 24-01, this report examines the potential effects of GenAI on state employees across sectors including education, IT, and law enforcement.
Washington State Office of Financial Management (OFM)
Guidance from Washington Technology Solutions (WaTech) outlining the state’s framework for responsibly procuring, deploying, and monitoring generative AI technologies across government agencies.
