Intended Audience: Local/Municipal Government: Legislative Branch
-
AI and Government Workers: Use Cases in Public Administration
The report examines how AI deployment across state and local public administration such as chatbots, voice transcription, content summarization, and eligibility automation are reshaping government work.
-
Digital Doorways to Public Benefits: Beneficiary Experiences with Digital Identity
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provide new insights into people’s experiences with digital identity processes and technology in public benefits. This report details the project’s findings, directly highlighting the voices of beneficiaries through videos and photos.
-
Boston’s Mattress Recycling Digital Service: Figma Board Artifacts
These Figma artifacts illustrate the end-to-end design of Boston’s digital mattress recycling service, including resident scheduling flows, mobile interfaces, alerts, and design system components.
-
Best Practices for Public Sector AI Use Case Inventories
This report outlines best practices for developing transparent, accessible, and standardized public sector AI use case inventories across federal, state, and local governments
-
Boston’s Mattress Recycling Digital Service: Exploratory Brief
This exploratory brief outlines the City of Boston’s phased plan to build a digital system for scheduling, managing, and reporting mattress and bulky item recycling pickups.
-
Constituent Voice: A Key Tool for More Effective Administration of Government Programs
This report examines how systematically gathering and acting on feedback from program users can improve government social services.
-
Accessibility for Teams
A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow.
-
Climate resilience requires equitable access to quality green jobs. Saint Paul is making strides.
This article highlights how the City of Saint Paul and Ramsey County are advancing equitable access to climate-resilient green careers through their participation in TOPCities.
-
Connecting residents to climate-resilient green careers
The Green Jobs Career Pathways Tool aims to connect job seekers in Ramsey County and St. Paul with sustainable climate-positive career pathways.
-
2024 Open Data Progress Report
This report shines a light on all the efforts that keep Open Data running, raises awareness about the latest information available from the City, and provides a glimpse into the upcoming changes and additions to our platform.
-
Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
-
Bloom Housing: Affordable housing portal
A modern system that helps people learn about, apply for, and gain access to affordable housing. Bloom Housing is an open source platform that digitizes the process of finding and applying for affordable housing, turning a time-consuming paper process into a 15 minute activity from one's smartphone or computer.