This brief outlines the U.S. federal government’s framework to identify, reduce, and address administrative burdens through a series of executive orders, legislative actions, and updated policies focused on improving customer experience and increasing access to government benefits.
This playbook offers a comprehensive guide for designing, implementing, and evaluating a guaranteed income program specifically for individuals experiencing homelessness.
This is the summary version of a report that documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
This roadmap outlines NYC’s strategy to achieve digital equity by expanding broadband access, improving digital literacy, and fostering cross-agency coordination.
This paper explores how legacy procurement processes in U.S. cities shape the acquisition and governance of AI tools, based on interviews with local government employees.
This playbook is designed to help government and other key sectors use data sharing to illuminate who is not accessing benefits, connect under-enrolled populations to vital assistance, and make the benefits system more efficient for agencies and participants alike.
City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
AI resources for public professionals on responsible AI use, including a course showcasing real-world applications of generative AI in public sector organizations.
This session from FormFest 2024 featured the work in Austin, Texas on criminal justice forms, and the South Bend, Indiana Animal Resource Center’s efforts to redevelop their animal adoption forms.
