Intended Audience: Local/Municipal Government: Executive Branch
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Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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A Gov How-To Guide For Recruiting User Research Participants
The U.S. Digital Response (USDR) developed a guide for recruiting user research participants for user research in a government setting.
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Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
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The Benefits Engine — A Case Study of Personalized Benefits Recommendations for New Yorkers
This blog covers the Benefits Engine, a tool that uses existing application data to recommend additional benefits New Yorkers may qualify for.
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InnovateUS AI Resources
AI resources for public professionals on responsible AI use, including a course showcasing real-world applications of generative AI in public sector organizations.
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Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
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City of Lebanon Use of Artificial Intelligence Policy
First Artificial Intelligence (AI) Policy in the City of Lebanon, NH
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Artificial Intelligence Handbook for Local Government
This handbook provides local governments with practical guidelines, best practices, and ethical considerations for adopting and using AI tools, emphasizing transparency, human oversight, and risk management.
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Reducing Administrative Burdens: The U.S. Federal Government Framework
This brief outlines the U.S. federal government’s framework to identify, reduce, and address administrative burdens through a series of executive orders, legislative actions, and updated policies focused on improving customer experience and increasing access to government benefits.
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City of Tempe Ethical Artificial Intelligence (AI) Policy
The Ethical Artificial Intelligence (AI) Policy of the City of Tempe establishes principles and governance structures to ensure the responsible, fair, and transparent use of AI in municipal operations.
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Connecting residents to climate-resilient green careers
The Green Jobs Career Pathways Tool aims to connect job seekers in Ramsey County and St. Paul with sustainable climate-positive career pathways.
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Improving RFPs with User Research How “Summary Sheets” Can Improve Solicitations
This report explores how "summary sheets" can improve government IT procurement by making RFPs clearer and easier for vendors to evaluate.