Intended Audience: Local/Municipal Government: Executive Branch
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Friction! What Makes Getting Public Benefits So Hard and How Understanding Administrative Burdens Can Increase Access at BenCon 2024
Don Moniyhan shares specific burdens and how to measure their impacts.
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Working Together – A Roadmap to Human Services System Alignment for Young Families
APHSA established a working group to identify strengths, barriers, and opportunities for better system alignment in human services for young parents and children, leading to the development of a roadmap to support meaningful systems-level changes.
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Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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The New Government Appointee Guidebook
In this guidebook we offer opportunities to better understand the challenges government appointees may face and new approaches in addressing them.
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Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
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San Francisco Digital Accessibility and Inclusion Standard
City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
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Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive Order 14058, issued by President Joe Biden on December 13, 2021, aims to enhance the federal customer experience and service delivery to rebuild trust in government.
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ACCESS NYC Patterns
ACCESS NYC aims to increase the accessibility and convenience of discovering and enrolling in government benefits. These patterns support this work by defining the UI and behavior that New Yorkers experience as they use the site.
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What is Digital Identity?
In this updated primer, the DBN introduces the concept of digital identity, and provides brief snapshots of digital identity-related developments internationally and in the U.S.
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People-Centered HR in the City of Boston: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
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Austin Homelessness Advisory Committee
In Austin, there are over 2,000 individuals without a safe place to sleep. There are many reasons a person can become homeless, and these reasons range from the lack of affordable housing to the loss of family and community. In 2017, the Innovation Office secured a three-year $1.25m grant from Bloomberg Philanthropies to focus on the city's goal of ending homelessness. The grant funds an i-team to help the city identify the best ways for City Council, departments, and the community to collaborate towards a shared understanding of homelessness in Austin.
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InnovateUS AI Resources
AI resources for public professionals on responsible AI use, including a course showcasing real-world applications of generative AI in public sector organizations.