A comprehensive guide that provides role definitions, hiring guidance, interview materials, and evaluation rubrics for building effective UX design and research teams.
The City of Boston's disability-aware standards for City resources and the collection of disability data from residents throughout government processes.
This article explores innovative strategies to improve access to public benefits by reducing administrative barriers and leveraging technology for a more user-friendly experience.
This brief outlines the U.S. federal government’s framework to identify, reduce, and address administrative burdens through a series of executive orders, legislative actions, and updated policies focused on improving customer experience and increasing access to government benefits.
The Ethical Artificial Intelligence (AI) Policy of the City of Tempe establishes principles and governance structures to ensure the responsible, fair, and transparent use of AI in municipal operations.
This impact report showcases how the city used technology to expand digital equity, modernize services, and responsibly deploy emerging tech to better serve New Yorkers.
New York City Office of Office of Technology and Innovation (OTI)
This roadmap outlines NYC’s strategy to achieve digital equity by expanding broadband access, improving digital literacy, and fostering cross-agency coordination.
This report explores how public benefit systems can better support young adults by addressing the barriers they face in accessing and maintaining vital services like SNAP, Medicaid, and WIC.
This toolkit provides guidance to protect participant confidentiality in human services research and evaluation, including legal frameworks, risk assessment strategies, and best practices.
U.S. Department of Health and Human Services (HHS)
