To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
The U.S. Department of Health and Human Services (HHS) announced it is rescinding prior blanket waivers that allowed discrimination based on religion, sexual orientation, and gender identity in taxpayer-funded programs.
U.S. Department of Health and Human Services (HHS)
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.
These Figma artifacts illustrate the end-to-end design of Boston’s digital mattress recycling service, including resident scheduling flows, mobile interfaces, alerts, and design system components.
This blog discusses a resource developed by the Digital Service at the Centers for Medicare & Medicaid Services (CMS) to assist individuals in navigating mental health, drug, or alcohol issues and connecting with appropriate support services. ​
U.S. Department of Health and Human Services (HHS)
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
A set of contract-ready principles and requirements that define how vendors must deliver user-centered, accessible, and data-informed digital services.
