Intended Audience: Local/Municipal Government: Agency
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Human-Centered Design International Work on Human Centered Form Design
This session from FormFest 2024 focused on human centered form improvements from the City of Reykjavik and the German Digital Service’s form simplification project.
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Human-Centered Design Local Government Form Improvements
This session from FormFest 2024 featured the work in Austin, Texas on criminal justice forms, and the South Bend, Indiana Animal Resource Center’s efforts to redevelop their animal adoption forms.
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Talent + Hiring Government Titles and Technology Roles
This resource helps tech professionals navigate how their skills and roles align with government job types and titles, providing a starting point for exploring positions within the structured civil service system.
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Automation + AI AI-Powered SNAP Modernization: Analysis of Policy Issues Impacting the Use of Artificial Intelligence in SNAP Case Processing
This publication unpacks the rapidly evolving policy landscape surrounding the use of AI in SNAP case processing.
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Automation + AI AI-Ready: An Evaluation Guide for Health and Human Services Agencies
This is a practical tool designed to help government agencies make informed, responsible decisions about adopting AI technologies.
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Digital Identity Research Process: Account Creation and Identity Proofing in Online Public Benefits Applications
This publication describes the research process and protocol used in the Digital Benefits Networks research project, "Digital Account Creation and Identity Proofing in Public Benefits Applications."
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Digital Identity 2024 Edition: Account Creation and Identity Proofing in Online Public Benefits Applications
In December 2024, the Digital Benefits Network released an updated open dataset on authentication and identity proofing requirements across various public benefits applications to highlight best practices and areas for improvement in identity management.
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Human-Centered Design Less Jargon, More Compassion: A FormFest 2024 Profile
A profile on FormFest speakers Sarah Rodriguez, Emily Lippolis, and Verenice Ramirez, featuring stories about their motivations for working on public sector form innovation.
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Human-Centered Design Improving Service in Portland and New York: A FormFest 2024 Profile
A profile on FormFest speakers Greg Clapp, Josh Gregor, Sophia Tareen, Sourabh Chakraborty, featuring stories about their motivations for working on public sector form innovation.
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Human-Centered Design A Full-On Form Frenzy: A FormFest 2024 Profile
A profile on FormFest speakers Alan Holcomb and John Ownes, featuring stories about their motivations for working on public sector form innovation.
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Human-Centered Design U.S. Public Participation Playbook
A resource for government managers to effectively evaluate and build better services through public participation
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Policy Community Navigators Can Increase Access to Unemployment Benefits and New Jobs While Building Worker Power
Evidence from the Maine Peer Workforce Navigator program shows that workers and government can benefit from well-designed community partnerships.