This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
Building on our February 2022 report Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net, the Beeck Center’s Digital Benefits Network (DBN) recently held a convening to share progress and potential in digitizing benefits eligibility and to begin addressing how a national approach could be started.
This brief highlights key takeaways from APHSA’s work on young families, starting with an overview of the young families work and its early years, followed by key takeaways and highlights from its final year, ending with opportunities for future work in the young families space.
American Public Human Services Association (APHSA)
In this keynote presentation, Eric Mill, Senior Advisor at the Office of Budget and Management, discusses the future of authentication in federal government, including zero trust security priorities. This video comes from the Better Identity Coalition’s 2022 policy forum, “Identity, Authentication, and the Road Ahead."
This report documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
This hub introduces the UK government's Algorithmic Transparency Recording Standard (ATRS), a structured framework for public sector bodies to disclose how they use algorithmic tools in decision-making.
