Intended Audience: Federal/National Government: Agency
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Management Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
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User Research The UI Lexicon Project
To better understand the problem and find potential solutions, the U.S. Department of Labor conducted an exploratory UI Lexicon research project.
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Procurement A Guiding Framework to Vetting Public Sector Technology Vendors
A guiding framework to help vet technology vendors in the public sector.
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Procurement Testimony to the Michigan Senate Appropriations Committee on Technology Project Funding Appropriations
Waldo Jaquith from 18F gives testimony to the Michigan Senate Appropriations Committee on how to efficiently appropriate money to technology projects.
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Procurement Federal Acquisition Regulations on Modular Procurement
Federal regulations document about modular procurement
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Procurement An Agile Software Development Solicitation Guide
Solicitation guide from 18F on how to procure for agile software, to benefit government agencies.
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Procurement Ad Hoc Modular Contracting Guide
A toolkit discussing modular contracting.
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Human-Centered Design Preparing for Human-Centered Redesign
The Beeck Center for Social Impact + Innovation at Georgetown University and the nonprofit design studio Civilla teamed up to co-author a set of guides to prepare for human-centered redesign
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Talent + Hiring 18F Engineering Hiring Guide
This guide covers the engineering selection process, from resume review to turning over a candidate to HR for an offer.
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Strategy Digital Service Team Mapping
A living dataset housing information related to various digital service teams.
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Engineering + Software Development Low-Code/No-Code Tools: Implementation and Insights from the Field
An overview on how U.S. Digital Response has used low-code/no-code tools internally as well as with our government partners
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Human-Centered Design Retooling Find Local Help Using Human-centered Design
When people hit the moment in the HealthCare.gov sign-up process where they need in-person help, they’re likely frustrated and at risk of abandoning the process altogether. To help, Ad Hoc designers on the Centers for Medicare & Medicaid Services (CMS) Find Local Help team extensively researched user pain points and used human-centered design to create a tool that respects the stress users may experience and delivers the information they need as quickly and simply as possible.