This fact sheet outlines a landmark final rule updating Title II regulations of the Americans with Disabilities Act (ADA) regarding the accessibility of web content and mobile applications.
About one in five U.S. households lack home Internet access because many say they don’t need or want it and others—especially lower-income families—can’t afford service or the devices and skills to use it, highlighting persistent digital divide barriers.
National Telecommunications and Information Administration
An evaluation report assessing the performance of “Consult,” an AI-powered tool developed by the UK government’s Incubator for AI (i.AI), to analyse public consultation responses for the Scottish Government.
Government of Scotland Department for Science, Innovation and Technology (DSIT)
A case study documenting the creation, pilot, impact, and eventual sunset of a government text-messaging service used to improve how agencies communicate with the public.
This research article explores how framing income eligibility guidelines in either dollar amounts or as a percentage of the Federal Poverty Line (FPL) affects public attitudes toward program access and administrative burdens in Medicaid and SNAP.
This paper evaluates the technical vendor landscape as states prepare to implement Medicaid work requirements mandated by the H.R. 1 reconciliation law.
This publication offers a starting point into the current research and practice landscape on data interoperability for public benefits administration. It identifies key takeaways for those looking to advance such efforts in their jurisdiction. In particular, it pinpoints what the research reveals about key challenges benefits agencies face, as well as recommendations for addressing those challenges and examples of states and localities that have done so.
This blog analyzes how the One Big Beautiful Bill Act (OBBBA) will dramatically shift SNAP costs onto state governments, projecting massive budget increases and fiscal strain.
This blog presents a service blueprint that maps how expanded SNAP work requirements will affect the application, eligibility, and maintenance processes—and offers design recommendations to reduce administrative burden.
This report details the Department of Homeland Security’s progress in modernizing its digital services and websites to improve accessibility, usability, and customer experience, as mandated by federal law.
