This playbook provides government-wide guidance for planning, procuring, and managing digital, data, and technology (DDaT) projects with a focus on innovation, agile delivery, cybersecurity, sustainability, and commercial best practices.
A guiding framework for designing, building, buying, and maintaining digital government services in Nova Scotia that emphasizes trust, inclusivity, sustainability, and public value.
This guide introduces privacy-enhancing technologies (PETs) and provides practical guidance for government agencies on selecting and implementing them to securely use, share, and protect sensitive data.
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
This report presents new national survey data showing how benefits cliffs and asset limits negatively affect the economic mobility of low-wage workers in the U.S.
This blog post outlines how address validation tools can improve delivery of critical benefits by ensuring mailing addresses are accurate and up-to-date.
18F, a consultancy within the U.S. General Services Administration, developed a prototype API and pre-screener to model federal SNAP eligibility rules, aiming to simplify benefits access through open-source technology.
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
This report outlines state Medicaid program priorities, including expanding access to services, addressing health disparities, and implementing cost-containment measures amid post-pandemic uncertainties.
The team developed an AI solution to assist benefit navigators with in-the-moment program information, finding that while LLMs are useful for summarizing and interpreting text, they are not ideal for implementing strict formulas like benefit calculations, but can accelerate the eligibility process by leveraging their strengths in general tasks.
