This 11x17 service blueprint visualizes every step, system, and policy decision involved in implementing Medicaid work requirements under H.R. 1—from application to renewal—identifying pain points, questions, and opportunities for states to streamline and humanize the process
This section of the Building Resilience plan outlines strategies to improve reemployment outcomes for unemployment insurance (UI) claimants by expanding access to services, updating work search requirements, and increasing use of Short-Time Compensation programs.
This guide outlines ethical frameworks and best practices for responsibly collecting and using demographic and other sensitive data to build equitable digital products.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
This blog post shares five key service design lessons from U.K. experts Lou Downe and Sarah Drummond, offering practical guidance for building more connected, user-centered government services in British Columbia.
This report reviews global AI governance tools, highlighting their importance in ensuring trustworthy AI, while identifying gaps and risks in their effectiveness, and offering recommendations to improve their development, oversight, and integration into policy frameworks.
This course is designed to help public professionals accelerate the process of finding and implementing urgently-needed evidence-based solutions to public problems.
This session from FormFest 2024 walked attendees through some of the major changes AI is bringing to form design. Learn about the National Head Start Association’s use of AI to reduce administrative burden and the Canadian Digital Service’s tips for protecting government applications systems from AI.
