A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
The folder for the Montgomery County Library Website Redesign contains draft materials, including design specifications of the current menu, an audit of menu items, and wireframes for the new homepage layout, providing a foundation for the site's improved structure and navigation.
This video documents the Digital Benefits Network's Digital Identity Community of Practice launch, covering mission review, 2025 goals, California authentication innovations, and peer networking for equitable and effective digital identity in public benefits.
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you create a robust plan to promote a successful usability test.
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
This article advises government agencies to prioritize cybersecurity methods over AI-driven approaches when combating identity fraud in benefits programs, highlighting potential risks that automated systems pose to legitimate applicants.
This report highlights 5 key takeaways from the Aspen Institute Financial Security Program's 2022 Benefits Forum, where 55 experts from various sectors discussed solutions for improving public and private benefits to better support workers and their families.
APHSA established a working group to identify strengths, barriers, and opportunities for better system alignment in human services for young parents and children, leading to the development of a roadmap to support meaningful systems-level changes.
American Public Human Services Association (APHSA)
In June 2020, the state implemented an innovative and entirely virtual vendor selection process to evaluate these solutions under the direction of the Colorado Digital Service (CDS).
