Guidelines on the use of generative artificial intelligence (AI) from the City of San Jose, CA. There are five key guidelines outlined, but is continuing . The City also mentions the development of an overall AI policy, which is noted to be a collaborative process.
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New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government.
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
At the April 2024 in-person Chief Digital Service Officer (CDSO) convening, the DSN hosted a conversation about building teams that last and focused on three key steps – hiring, retaining talent, and upskilling.
