This guidance provides detail on activities to be conducted by designated High-Impact Service Providers (HISPs) under the Executive Order on Customer Experience.
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
The strategic plan outlines intentions to responsibly leverage artificial intelligence (AI) to enhance health, human services, and public health by promoting innovation, ethical use, and equitable access across various sectors, while managing associated risks.
U.S. Department of Health and Human Services (HHS)
This action plan outlines Oregon’s strategic approach to adopting AI in state government, emphasizing ethical use, privacy, transparency, and workforce readiness.
This roadmap outlines NYC’s strategy to achieve digital equity by expanding broadband access, improving digital literacy, and fostering cross-agency coordination.
This profile provides a cross-sectoral profile of the AI Risk Management Framework specifically for Generative AI (GAI), outlining risks unique to or exacerbated by GAI and offering detailed guidance for organizations to govern, map, measure, and manage those risks responsibly.
National Institute of Standards and Technology (NIST)
The Maryland Information Technology Master Plan 2025 lays out the state’s strategy to modernize IT, expand digital services, and strengthen infrastructure to better serve residents and government agencies.
