This exploratory brief outlines the City of Boston’s phased plan to build a digital system for scheduling, managing, and reporting mattress and bulky item recycling pickups.
A statewide framework defining six core digital skills standards to equip North Carolina residents with the competencies needed to participate safely, confidently, and effectively in an increasingly digital world.
North Carolina Department of Information Technology (NCDIT)
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
This charter defines the goals, scope and organization of the “Integrated Service Delivery (ISD) Product Office” charged with planning, implementing, governing, and managing all business transformation, change, and systems modernization efforts related to integrated service delivery, focused initially on integrated eligibility and enrollment.
This program letter from the Employment and Training Administration Advisory System, U.S. Department of Labor to State Workforce Agencies highlights the importance of identity verification in ensuring the proper payment of unemployment benefits and provide guidance to states on required administrative procedures.
Employment and Training Administration Advisory System
The Login.gov program roadmap articulates the values of the Login.gov program, outlines strategic priorities, and documents how the program is approaching nuanced identity topics.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
