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USDS 2024 Impact Report
This report highlights the agency's role in transforming federal digital services through human-centered design, agile technology, and cross-agency collaboration.
Applicant Experience Journey Map
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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