PPL is a nonprofit innovation lab. Our mission is to design policies and programs that help Americans build better lives. To have impact at scale, we partner with government, philanthropies, and NGOs. We apply best practices from ethnographic research, human-centered design, and formative evaluation to create new value in the public sector. We directly engage government leaders, members of the public, and designers in projects to improve policymaking and service delivery.
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Designing Better Public Services
This resource introduces the "Layer Cake" approach, a framework for driving behavior change in government systems and public services by addressing all layers of service delivery, from frontline staff to policymakers, with an emphasis on human-centered design and civic participation.
Healthcare Communications Flowchart
This chart is based on the flow of infection control information from national and state guidance down through healthcare systems and facilities, ultimately reaching frontline healthcare workers.
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