Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
A modernized public benefits system would better serve program participants, administrators, policy makers, and taxpayers. This paper proposes a set of principles both define the desired future state and outline the values that shape decision making along the way. Practices describe the processes needed to achieve modernization.
Report by the Aspen Institute discussing Benefits21, a multi-stakeholder, multi-faceted initiative to integrate and modernize benefits systems. This paper provides an overview of Benefits21, along with a discussion of the shortcomings of current public and private benefit systems.
This guide provides practical insights for benefits administrators on redesigning benefits systems using human-centered design to ensure all eligible residents can access crucial social safety net resources.
The goal of the brief is to encourage policy makers and employers to consider benefits cliffs as they look to create mandatory wage increases, with a look at a legislative action in NYC.
The team explored using LLMs to interpret the Program Operations Manual System (POMS) into plain language logic models and flowcharts as educational resources for SSI and SSDI eligibility, benchmarking LLMs in RAG methods for reliability in answering queries and providing useful instructions to users.
In this report, the U.S. Chamber of Commerce Foundation examines benefits cliffs – the loss of eligibility for public safety-net programs and benefits they provide as income rises above eligibility limits.
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
Benefits Data Trust (BDT) is a nonprofit that connects people to public benefits through a streamlined, phone-based application system called Benefits Launch, which reduces redundant questions and speeds up the process for multiple programs. BDT's approach, supported by a custom-built rules engine, has facilitated over 800,000 benefit enrollments, helping secure over $9 billion for eligible households across seven states.
