This paper describes results from fieldwork conducted at a social services site where the workers evaluate citizens' applications for food and medical assistance submitted via an e-government system. These results suggest value tensions that result - not from different stakeholders with different values - but from differences among how stakeholders enact the same shared value in practice.
CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
This issue brief illustrates the challenges that many older adults with low income face in gaining access to benefits online. It addresses digital literacy, access to broadband internet, and the increasing prevalence of connecting online to SNAP.
This brief highlights the complex journey that older adults experience when applying for and enrolling in SNAP, including the major barriers and solutions that improve access along the way.
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
National Association of State Chief Information Officers (NASCIO)
This paper examines changes in administrative burden in U.S. social safety net programs, or the negative encounters with the state that people experience when trying to access and use the benefits for which they are eligible. While overall burdens have declined in most targeted programs, there is evidence of increasing inequality regarding who faces these burdens.
The ANNALS of the American Academy of Political and Social Science
This memo provides state agencies with guidance on allowable use of advanced automation technologies. FNS encourages and supports state agencies’ use of advanced automation technologies to enhance the administration of SNAP and foster public trust, both in SNAP and in the state agencies’ systems, within the framework of statutory and regulatory requirements.
This article explores some of the challenges gig workers face in enrolling in SNAP, as well as present and future policy solutions to ease access to SNAP.
As part of the Coordinating SNAP & Nutrition Supports program, Hawai’i's Department of Human Services, Department of Health, and the Children’s Healthy Living Center at the University of Hawai’i have advanced interagency collaboration to deliver nutrition benefits more effectively to families with young children. This project streamlined data sharing between SNAP and WIC, enhancing cross-enrollment processes. This report documents best practices and lessons learned from their project.
American Public Human Services Association (APHSA)
Kansas' Department for Children and Families and Department of Health and Environment partnered with Delivering Change as part of cohort 1 of the Coordinating SNAP & Nutrition Supports program to enhance SNAP and WIC access in seven key counties through innovative data sharing and targeted outreach to identify and enroll eligible individuals. This report documents best practices and lessons learned from their project.
American Public Human Services Association (APHSA)
The New Jersey Department of Human Services and New Jersey Department of Health collaborated in their Coordinating SNAP & Nutrition Supports project to enhance the enrollment and coordination of SNAP and WIC programs. By developing the NJ Nutritional Data Hub and an innovative webservice, the project identified and reached out to families receiving SNAP but not WIC, and vice versa, significantly streamlining the adjunctive eligibility process. This report documents best practices and lessons learned from their project.
American Public Human Services Association (APHSA)
Through the Coordinating SNAP & Nutrition Supports program, Mecklenburg County, NC leveraged a Food Security Navigator model and data analysis to increase access to nutrition supports. This report documents best practices and lessons learned from their project.
American Public Human Services Association (APHSA)
The Michigan Department of Health and Human Services, together with the Food Bank Council of Michigan and the Michigan Department of Education developed a comprehensive Food Insecurity Map and a closed-loop referral system for nutrition and economic supports. The goal of these initiatives was to leverage cross-sector data to inform policy decisions, streamline access to food assistance, and reduce administrative burden. This report documents lessons learned and outcomes of their project.
American Public Human Services Association (APHSA)
