Benefits Journey: Renewal + Recertification
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Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
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Time to Get It Right: State Actions Now Can Preserve Medicaid Coverage When Public Health Emergency Ends
This report outlines critical actions states should take to maintain Medicaid coverage as the COVID-19 Public Health Emergency (PHE) concludes, aiming to prevent widespread loss of health insurance among eligible individuals.
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Guardrails: Automated SNAP Recertification Assistance
The GuardRails Strategy uses behavioral nudges to help NYC SNAP recipients complete recertification and avoid benefit loss.
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Strategies for Improving Public Benefits Access and Retention
The Urban Institute's report outlines actionable approaches for state governments and organizations to enhance the accessibility and retention of public benefit programs, focusing on service delivery, policy reforms, and technological advancements.
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Applicant Experience Journey Map
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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Journeys and Experiences on the Path to Renewing Medicaid Health Coverage
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
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New York State Department of Health – WIC Program
The New York State WIC program website provides access to nutritious foods, nutrition education, breastfeeding/chestfeeding support, and referrals to eligible pregnant, breastfeeding, and postpartum individuals, infants, and children up to age five.
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2024 Edition: Account Creation and Identity Proofing in Online UI Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include UI.
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2024 Edition: Account Creation and Identity Proofing in Online Child Care Assistance Program (CCAP) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include CCAP.
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Use of Advanced Automation in SNAP: Feb 2025 Revision
This 2025 memo outlines updated guidelines for state agencies' use of advanced automation in SNAP administration.
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2024 Edition: Account Creation and Identity Proofing in Online MAGI Medicaid Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
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Analysis Plan: Increasing Medicaid Renewals with Text Message Reminders
Through an innovative pilot and evaluation, this project aims to improve ongoing Medicaid coverage using the Notify.gov service.