mRelief launches Johnnie, a platform that centers client dignity and enables client management from anywhere. Features include client communication mechanisms, assistance for document submission, keeping track of enrollment process, and tracking enrollment metrics.
Oklahoma Human Services (OKDHS) modernized their service delivery by reducing their real estate footprint, designing trauma-informed and user-friendly spaces, and expanding an embedded worker program to improve accessibility and client experience. Through their "Service First" strategy, OKDHS aims to create more equitable and compassionate interactions, reaching vulnerable populations while addressing high occupancy costs.
Sharing lessons learned via the Medicaid Churn Learning Collaborative, which is working to reduce Medicaid churn, improve renewal processes for administrators, and protect health insurance coverage for children and families.
Propel describes how its mobile app outreach campaign helped millions of Medicaid enrollees navigate renewal during the post-pandemic “unwinding” by driving action through notifications, messaging, and in-app tools.
A case study documenting how a human-centered claimant portal was developed for the New Jersey Department of Labor (NJDOL) to modernize unemployment insurance access using agile development and API technology.
The Building Human-Centered Benefits Renewal Processes with Client Equity in Mind article by Code for America discusses the implementation of ex parte renewals in Minnesota's Medicaid program to streamline benefit renewals for aged, blind, and disabled populations, reducing administrative burdens and enhancing equity.
The report examines how current remote identity proofing methods can create barriers to Medicaid enrollment and suggests improvements to ensure equitable access for all applicants.
This paper describes the policy choices, business practices, and technology innovations that the State of New Jersey is employing to ensure that the right people get benefits — accurately and on time.
Through the interviews, ULP sought to capture details of claimant experience, see how and why system failures occurred, and make recommendations for reform now—before another financial or public health crisis suddenly causes state unemployment rates to spike.
There were over 25 million Medicaid disenrollments in 2023, but national enrollment remained significantly above pre-pandemic levels at over 56 million, with notable state-level variations and near-recovery of child enrollment.
