This article explores how integrating behavioral science into public administration can improve government effectiveness, equity, and trust by redesigning public services with human behavior in mind.
The FileYourStateTaxes pilot successfully integrated state tax filing with the IRS Direct File program, improving taxpayer experience and reducing filing burdens.
This report highlights best practices and lessons learned from Kansas' partnership with Delivering Change to improve SNAP and WIC access in seven counties through innovative data sharing and targeted outreach.
American Public Human Services Association (APHSA)
Disparities in Economic Impact Payment (EIP) receipt during the COVID-19 pandemic disproportionately affected low-income households, communities of color, and individuals without tax filing histories.
This playbook offers a comprehensive guide to enhancing unemployment benefits systems, focusing on claimant-centric approaches, equitable access, and actionable steps for state agencies.
Code for America helped expand GetCalFresh (a service that guides Californians through the SNAP application process and helps government deliver food assistance to people in need) from a small pilot into a statewide service. They also recently concluded a similar pilot in Michigan along with Civilla and the Michigan Department of Health and Human Services.
This overview journey map of street homeless outreach reflects the business process, and worker and client experience during the period January–April 2016 from initial observation, contact, case management, and placement in permanent housing. The map is displayed in eleven high-level sections, each with individual sub-level sections. Summaries and details for all the sections are presented in the subsequent pages. Each dot represents an individual or agency. Each cluster of dots represents a service interaction.
A data report providing updated statistics on key federal programs that support the well-being of women, LGBTQI+ individuals, and their families, highlighting trends, coverage gaps, and areas for policy improvement.
The Policy2Code Prototyping Challenge explored utilizing generative AI technology to translate U.S. government policies for public benefits into plain language and code, culminating in a Demo Day where twelve teams showcased their projects for feedback and evaluation.
The Increasing Stimulus Payment Take-up in California report by the California Policy Lab examines barriers to accessing federal stimulus payments and provides strategies to increase take-up among eligible Californians, particularly low-income and non-filers.
This report outlines how the New Jersey Department of Human Services’ Division of Family Development (DFD) and the Department of Health (NJDOH) are increasing SNAP & WIC co-enrollment through data sharing, outreach, and systems integration.
American Public Human Services Association (APHSA)
