Ruling from the FCC granting the U.S. Department of Health and Human Services (HHS) to confirm that federal and state governmental agencies working in conjunction with local governments, governmental contractors, and managed care entities acting under contract with state governments may, under certain circumstances, make autodialed and prerecorded or artificial voice calls or send autodialed text messages to raise awareness of the eligibility and enrollment requirements for these governmental health care programs without violating the Telephone Consumer Protection Act (TCPA).
This book is an in-depth exploration of federal programs and controversial legislation demonstrating that administrative burden has long existed in policy design, preventing citizens from accessing fundamental rights. Further discussion of how policymakers can minimize administrative burden to reduce inequality, boost civic engagement, and build an efficient state.
An interview with Wendy De La Rosa, assistant professor at the Wharton School at the University of Pennsylvania. De La Rosa discusses how the concept of “psychological ownership” can encourage people to take up benefits they are eligible for.
This playbook offers a comprehensive guide to enhancing unemployment benefits systems, focusing on claimant-centric approaches, equitable access, and actionable steps for state agencies.
This brief highlights key takeaways from APHSA’s work on young families, starting with an overview of the young families work and its early years, followed by key takeaways and highlights from its final year, ending with opportunities for future work in the young families space.
American Public Human Services Association (APHSA)
This case study highlights how Illinois is modernizing its student data infrastructure and interagency data sharing to increase access to SNAP and Summer EBT benefits for eligible children and families, particularly those facing systemic barriers.
American Public Human Services Association (APHSA)
The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
Code for America’s Integrated Benefits Initiative has been working in partnership with the State of Colorado to demonstrate how user-centered approaches lead to measurably better delivery of safety net programs. This article describes their work with the state of Colorado in simplifying how clients report common life changes that can affect their eligibility.
Code for America offers government agencies a general overview of getting started with implementing text messaging services for clear, responsive communication during the COVID-19 pandemic.
The Medicaid Renewals Playbook offers strategies for technologists assisting states in streamlining Medicaid renewal processes during the COVID-19 Public Health Emergency unwinding.
The toolkit provides strategies for state and local WIC agencies to enhance enrollment by utilizing data from Medicaid and SNAP for cross-program data matching and targeted outreach.
This playbook is designed to help government and other key sectors use data sharing to illuminate who is not accessing benefits, connect under-enrolled populations to vital assistance, and make the benefits system more efficient for agencies and participants alike.
