This presentation, from the Data Sharing Working Group, highlights a Michigan Department of Health and Human Services and Benefits Data Trust project to increase enrollment in the Women, Infants, and Children (WIC) program.
This document is a template for creating a community-based organization (CBO)-facing flyer that explains HR1 work requirements changes and how CBOs can help spread the work and screen SNAP participants and applicants.
American Public Human Services Association (APHSA)
This research used observational research with unemployment insurance (UI) claimants to identify pain points in the application process and inform customer experience improvements.
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
An article examining how automation and AI are being used in welfare systems, arguing that digital benefits administration often reproduces longstanding patterns of surveillance, exclusion, and inequality.
During the COVID-19 pandemic, states utilized temporary Supplemental Nutrition Assistance Program (SNAP) flexibilities to provide emergency benefits and maintain support for households with children missing school meals.
The CARES Act Stimulus Payments Report by New America analyzes the implementation and impact of the Economic Impact Payments (stimulus checks) distributed during the COVID-19 pandemic, highlighting accessibility challenges and policy recommendations for future direct payments.
This report shares the results of our comprehensive content audit and heuristic evaluation of eligibility pre-screeners, including ratings on security, mobile-friendly design, accessibility, and more.
