Author: Louisa Sholar
-
Accessibility 
Centering Digital Accessibility in Hennepin County: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with staff from ODX — Megan Evans Seeds, chief digital officer, and Lisa Yang, digital accessibility coordinator — to discuss their efforts to help center digital accessibility across Hennepin County government.
-
Diversity, Equity + Inclusion 
Gender-Inclusive Data Collection in the City of Boston: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Chief Digital Officer (CDO) Julia Gutiérrez of the Digital Services (DS) Team in the Department of Innovation and Technology (DoIT) and Chief Mariangely Solís Cervera of Boston’s Equity and Inclusion Cabinet.
-
Management 
The Growth & Best Practices of Municipal Digital Service Teams
A report based on interviews with municipal digital service leaders and key takeaways in creating and maintaining a successful DS team.
-
Management 
Creating a Culture of Digital Service in the City of Philadelphia
Sara Hall, the City of Philadelphia Director of Digital Services joined the GovLove podcast to chat about her team and work.
-
Human-Centered Design 
Project Snapshot: The “Income Passport”: Income Verification for Gig Workers in Louisiana and Alabama
In response to COVID-19, the Workers Lab and Steady developed the "Income Passport" to streamline gig workers' unemployment benefit applications by pulling income data directly from gig platforms and financial accounts. This tool reduced manual verification time, helped prevent fraud, and improved workers' access to full benefits, with successful tests in Alabama and Louisiana demonstrating significant time savings and improved service delivery.