About
The Digital Government Hub is a dynamic, open-source reference library for anyone using design, data, and technology to improve and enhance government service delivery. It is curated and maintained by the Beeck Center for Social Impact + Innovation at Georgetown University.
Digital Government Network
The Digital Government Hub is the shared, open-source home for the Digital Government Network, housing the resources, examples, research, and real-world practices where practitioners can learn from one another and turn human-centered principles into action across government.
The Digital Government Network (DGN) is a project of the Beeck Center for Social Impact + Innovation at Georgetown University. The DGN empowers governments to use human-centered strategies to design and deliver digital government services that are accessible, effective, and equitable—ensuring they meet people’s needs and expand economic opportunity.
Digital Government Hub Materials
There are two types of Digital Government Hub materials:
Examples
Examples are the tools, frameworks, and guidelines that shape and power government digital service delivery. Examples are added from government agencies and delivery partners. Materials include: annual reports, benefits applications, contracts, data sharing agreements, executive orders, job descriptions, RFPs and RFIs, strategy documents, code repositories, and more.
Resources
Resources provide context and framing on how to deliver digital government services. Resources are added from government leaders and non-governmental organizations that work in academia, civil society, technology, design, and other sectors. Materials include: articles, case studies, fact sheets, datasets, policy briefs, reports, toolkits, videos, and more.
Download Data
Want to access our open database of Hub examples and resources? Download our data.
Co-Creating the Hub
The Digital Government Hub started with prototype websites that sought to experiment in how to offer resource libraries to our practitioner-focused audiences through the Digital Benefits Hub, Digital Service Network Resource Library, and Civic Design Library. These early offerings helped us gather feedback and insights about how to make a resource that’s highly responsive to people working to improve government services, and also how to operationalize it within our teams.
In the spring and summer of 2024, cross-sector practitioners participated in interviews and usability tests to provide direct feedback to the new design.
We consider the Digital Government Hub a living site that will continue to grow and respond over time.
We welcome your feedback at any time via email to digitalgovhub@georgetown.edu.
Have something useful to our mission of improving access to important government services? Submit your resources to the Digital Government Hub.
Partners
American Public Human Services Association
The American Public Human Services Association (APHSA) supports leaders from state, county, and city human services agencies to advance the well-being of individuals, families, and communities nationwide. As a bipartisan membership association, they work with their members to generate pragmatic solutions grounded in lived experience with a lens for equity and belonging.
The Digital Government Network and the American Public Human Services Association (ASPHA) curate the public benefits-focused resources, projects, and implementation tools on the Digital Government Hub.
More about the Digital Government Network
The Digital Government Network (DGN) advances a shared vision that all people have equitable access to easy-to-use, responsive government services. The DGN supports inclusive, cross-cutting communities of practitioners who build the knowledge, skills, and practices needed for human-centered digital delivery.
- Through regular feedback, responsive programming, and opportunities to showcase government work, the DGN empowers governments to design and deliver digital government services that are accessible, effective, and equitable—ensuring they meet people’s needs and expand economic opportunity.
- The DGN is a nonpartisan nonprofit and non-vendor-aligned initiative of the Beeck Center for Social Impact + Innovation at Georgetown University, which brings deep expertise in practitioner-driven research and hands-on technical assistance to support this work.
Uniting Successful Networks as the DGN
- You may have previously been involved with the Digital Benefits Network, the Digital Service Network, and/or the State Chief Data Officer Network.
- We’ve unified these groups into the Digital Government Network because these communities are stronger and more impactful together.
- The merger reflects how government teams actually work: across programs, disciplines, and levels of government—so the new network better supports real-world digital service delivery.
- Participants will now benefit from expanded offerings, including more learning opportunities, shared resources, and cross-cutting insights that span both benefits delivery and broader digital service and data practices.
- The combined network creates a larger, more diverse community of practitioners, enabling richer peer-to-peer connections and greater exposure to innovative approaches across government.
- By bringing these networks together, the Beeck Center can provide deeper expertise, more relevant content, and a streamlined experience for accessing communities, support, events, and practical tools.
- The Digital Government Network ensures that participants have everything they valued from DBN, DSN, CDO—and more—all in one place.
Signature DGN Events
BenCon
The DGN hosts the annual Digital Benefits Conference — “BenCon” for short — the premier, invite-only event for government leaders, cross-sector practitioners, researchers, and students who are improving digital delivery of vital programs including SNAP, WIC, Medicaid, TANF, unemployment insurance, child care, basic income, and more. Core themes of the 2024 conference included improving digital service delivery, digital identity, automation and artificial intelligence, and timely topics in public benefits.
FormFest
The DGN hosts the annual “FormFest” virtual event — an international showcase of governments working to promote equity, leverage research to optimize, and make services accessible to everyone through forms.
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