Public Benefits on the Hub
Delivering public benefits and human services can be accessible, effective, and equitable if you have the right tools and processes in place.
Supporting People-first Delivery of Public Benefits
The Digital Benefits Network and the American Public Human Services Association (ASPHA) curate this selection of benefits-focused resources, projects, and implementation tools on the Digital Government Hub. We created this page to make it easy for benefits practitioners to find the resources that are most relevant to their work.
Our benefits-specific resources focus on SNAP, Medicaid, TANF, WIC, Child Care, Unemployment Insurance, and basic income, and we offer resources on other programs as well. See the “Benefits Program” drop down for a full list of programs.
Use the Benefits Journey points below to navigate to resources under each, or continue down to the library filters to find what you’re looking for.
The Benefits Journey
People interact with administrative systems at multiple points in their benefits journey. See how you can put people first every step of the way.
Outreach + Awareness
Eligibility
Applying + Enrolling
Renewal + Recertification
Featured Benefits Content on the Hub
We recommend these resources as a starting place for people-first delivery of public benefits.
Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
Harnessing Data and Technology to Construct a Human Services System that Supports Thriving and Equitable Communities
Recent innovations in technology have opened a path for H/HS agencies to dramatically strengthen their data and technology infrastructure while providing fairer and more equal access to crucial benefits and services. By taking the concrete policy steps outlined in this brief, we believe that Congress and the administration can help human services agencies accelerate the construction of next generation systems that support the move toward a data-driven, equitable, multidisciplinary service delivery model.
Benefits Enrollment Field Guide
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
Discover Benefits Resources
Use the filters to find what you’re looking for, or click “View More” to continue to the full library.
