Organization

New York State Office of Temporary and Disability Assistance

Administers social services programs including public assistance, disability benefits, and food aid.New York (NY), 12243

New York State Experience: Annual Report Summary

This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.

New York State: Customer Experience Strategy

The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.

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