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Constituent Voice: A Key Tool for More Effective Administration of Government Programs
This report examines how systematically gathering and acting on feedback from program users can improve government social services.
Reducing Administrative Burdens: The U.S. Federal Government Framework
This brief outlines the U.S. federal government’s framework to identify, reduce, and address administrative burdens through a series of executive orders, legislative actions, and updated policies focused on improving customer experience and increasing access to government benefits.
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