Civilla believes that the best and fastest way to scale change in society is through our public-serving institutions. Civilla’s work started in Michigan in 2015 when we partnered with state leaders to streamline the longest public benefit application in America. Cutting the application by 80%, our work improved service for over 2.5 million people across the state. Today, we continue to work towards building more human-centered public services across the country.
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Sprint 2 Report: Michigan Unemployment – Improving the delivery of unemployment insurance benefits
The Sprint 2 Report: Michigan UI Claimant Experience by Civilla and New America examines challenges in Michigan’s unemployment insurance (UI) system and provides human-centered design recommendations to improve accessibility, clarity, and user experience.
Sprint 3 Report: Michigan Unemployment – Improving communication and messaging for unemployment insurance in Michigan
Confusing messaging and unclear communication from Michigan’s unemployment system create barriers for claimants, employers, and navigators.
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