This article explores how integrating behavioral science into public administration can improve government effectiveness, equity, and trust by redesigning public services with human behavior in mind.
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
This report documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
This resource offers practical strategies for early childhood programs to create inclusive, affirming environments for LGBTQIA2S+ families and their children.
U.S. Department of Health and Human Services (HHS)
A guidance page introducing state-level leaders to digital accessibility — explaining what accessible content and services entail and why they matter.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
This guide outlines free and low-cost digital inclusion resources available in Long Beach, CA, including internet access, device distribution, digital skills training, and job readiness programs.
The Service and Digital Toolkit is a bilingual, practical resource developed by the Canadian Digital Service to help government teams design and deliver user-centered, accessible, and agile digital services aligned with federal policies and standards.
