Human-Centered Design The Opportunity Project for Cities (TOPC) Resource Library The Opportunity Project for Cities (TOPC) created a library filled with resources to help municipalities address local challenges with digital tools. Beeck Center for Social Impact + Innovation2025
Human-Centered Design Ten Ways Customer Experience Can Improve Equitable Access and System Integrity for Unemployment Insurance This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration. Beeck Center for Social Impact + Innovation2025
