This report explores technologies that have the potential to significantly affect employment and job quality in the public sector, the factors that drive choices about which technologies are adopted and how they are implemented, how technology will change the experience of public sector work, and what kinds of interventions can protect against potential downsides of technology use in the public sector. The report categories technologies into five overlapping categories including manual task automation, process automation, automated decision-making systems, integrated data systems, and electronic monitoring.
This report explores how despite unresolved concerns, an audit-centered algorithmic accountability approach is being rapidly mainstreamed into voluntary frameworks and regulations.
Federal Communications Commission present on how state and local agencies can legally use SMS messaging to engage with public benefits applicants and recipients, including compliance with the Telephone Consumer Protection Act (TCPA).
Research from the Department of Labor shows that document management systems reduce barriers for claimants and help states be more efficient. With additional improvements and investment, these systems can be even more effective in serving the public and reducing backlogs in times of crisis.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
In the article, researchers examines how administrative burdens in waitlist management for subsidized childcare in Massachusetts have led to significant reductions in the number of families awaiting assistance, potentially obscuring the true extent of unmet need.
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
State of California Employment Development Department (EDD)
