This webpage from the U.S. Department of Labor (DOL) provides guidance on improving mobile usability for Unemployment Insurance (UI) systems to enhance customer experience and accessibility.
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet provides key considerations for how organizations can identify potential diverse external partners, conduct outreach to them, and build and sustain productive relationships with them.
Office of the Assistant Secretary for Planning and Evaluation (ASPE)
This Issue Spotlight explores the challenges that recipients of public benefits programs offering cash assistance encounter in accessing funds through financial products or services, with a specific focus on assistance provided on prepaid cards.
The Enterprise Single Sign-On (SSO) Playbook is a practical guide to help federal agencies implement or modernize an SSO service for federal employee access to government applications.
This U.S. Department of Labor (DOL) strategy outlines a roadmap for modernizing the Unemployment Insurance (UI) system to enhance efficiency, equity, and access for workers.
This "Styles" section introduces design tokens that encode brand and design decisions for basic style elements like colors, typography, and spacing, ensuring consistency across Government of Canada digital services.
Benefits Data Trust (BDT) is a nonprofit that connects people to public benefits through a streamlined, phone-based application system called Benefits Launch, which reduces redundant questions and speeds up the process for multiple programs. BDT's approach, supported by a custom-built rules engine, has facilitated over 800,000 benefit enrollments, helping secure over $9 billion for eligible households across seven states.
Issued on February 2, 2023, this Executive Order provides guidance to combat discrimination and advance equal opportunity, including by redressing unfair disparities and removing barriers to government programs and services.
Handbook by 18F designed for executives, budget specialists, legislators, and other “non-technical” decision-makers who fund or oversee state government technology projects that receive federal funding and implement the necessary technology to support federal programs. It aids in setting projects up for success by asking the right questions, identifying the right outcomes, and equally important, empowering decision-makers with a basic knowledge of the fundamental principles of modern software design.
This page describes the agency’s investments in digital tools and services aimed at reducing friction in how people find, apply for, and maintain eligibility for federal benefits.
