Programs like Medicaid and SNAP are managed at the federal level, administered at the state level, and often executed at the local level. Because there are so many in-betweens, there is significant duplicated effort, demonstrating the need to simplify eligibility rules to facilitate easier implementation.
This report outlines the current status and modernization plans for CFPB websites and digital services, as required by the 21st Century Integrated Digital Experience Act (IDEA).
The NIST Risk Management Framework (RMF) Introductory Courses offer free, self-paced online training on managing cybersecurity and privacy risks using NIST’s RMF methodology and related publications.
National Institute of Standards and Technology (NIST)
USDS partnered with CMCS and state Medicaid agencies to improve eligibility and enrollment systems after the COVID-19 Public Health Emergency ended, focusing on health coverage renewals.
This playbook shares best practices and innovations related to data and analytical approaches for improving grant outcomes. Equitable data practices improve the effectiveness and efficiency of federal program dollars through better resource allocation and more informed decision-making.
This page provides a U.S. Web Design System pattern for collecting pronoun information in user profiles in a way that respects identity, supports data standards, and promotes inclusion.
This playbook provides government-wide guidance for planning, procuring, and managing digital, data, and technology (DDaT) projects with a focus on innovation, agile delivery, cybersecurity, sustainability, and commercial best practices.
This report details the Department of Homeland Security’s progress in modernizing its digital services and websites to improve accessibility, usability, and customer experience, as mandated by federal law.
When people hit the moment in the HealthCare.gov sign-up process where they need in-person help, they’re likely frustrated and at risk of abandoning the process altogether. To help, Ad Hoc designers on the Centers for Medicare & Medicaid Services (CMS) Find Local Help team extensively researched user pain points and used human-centered design to create a tool that respects the stress users may experience and delivers the information they need as quickly and simply as possible.
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
