The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
Starting November 1, 2023, the Centers for Medicare & Medicaid Service (CMS) began asking three new optional sexual orientation and gender identity (SOGI) questions on the single, streamlined application developed by the Secretary. This guidance gives instructs states on the process for modifying SOGI questions in their applications.
The Public Design Evidence Review examines how design practices can improve public policies and services across the UK, exploring what good “public design” looks like, how it’s being used, and what enables or inhibits its impact.
This report examines Georgia’s Medicaid demonstration testing work requirements—the only such active program in the nation—and provides detailed findings on administrative costs, implementation challenges, and federal oversight weaknesses.
The report reviews the scope and methods of SNAP benefit theft—including card skimming, cloning, phishing, and algorithmic attacks—and examines the effectiveness of state and federal countermeasures.
This "Styles" section introduces design tokens that encode brand and design decisions for basic style elements like colors, typography, and spacing, ensuring consistency across Government of Canada digital services.
A detailed CMS FAQ document providing federal guidance to state Medicaid and CHIP agencies on policies, procedures, and beneficiary protections following the end of the Medicaid continuous enrollment condition under the Families First Coronavirus Response Act (FFCRA).
A report examining how risk assessment tools are used to improve payment accuracy in nutrition assistance programs and identifying effective practices for their design and implementation.
These guidelines provide technical requirements for federal agencies implementing digital identity services and are not intended to constrain the development or use of standards outside of this purpose. This guideline focuses on the use of federated identity and the use of assertions to implement identity federations. Federation allows a given credential service provider to provide authentication and (optionally) subscriber attributes to a number of separately-administered relying parties.
National Institute of Standards and Technology (NIST)
