This guide outlines key strategies, definitions, and procedures for improving SNAP payment accuracy and reducing quality control (QC) error rates across states.
A public web guide designed to help federal agencies understand and implement the SHARE IT Act’s code-sharing requirements, with documentation, tools, and procedural resources for compliance.
U.S. Department of Health and Human Services (HHS)
This resource provides state agencies and their implementation partners with context on how and why to conduct a Digital Identity Risk Management (DIRM) process, as well as a new spreadsheet-based tool to guide agency teams through the process.
About one in five U.S. households lack home Internet access because many say they don’t need or want it and others—especially lower-income families—can’t afford service or the devices and skills to use it, highlighting persistent digital divide barriers.
National Telecommunications and Information Administration
A public event that explored workers’ real-world experiences with unemployment insurance systems, focusing on barriers, inequities, and policy insights from their perspectives.
A collection that provides a comprehensive operational toolkit to help civil servants and public sector organizations deploy artificial intelligence safely, effectively, and securely.
A central hub of guidance, standards, and supporting documentation explaining how UK public sector bodies should record and publish information about algorithmic systems to ensure transparency and accountability.
A plain-language overview explaining how federal law regulates automated calls and text messages to the public, including when consent is required and who is exempt.
A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
