This brief examines how direct cash transfers (DCTs) can improve maternal and infant health outcomes, particularly among low-income and racially marginalized populations, by reducing poverty during pregnancy and early parenthood
This report examines federal efforts to connect eligible college students with Supplemental Nutrition Assistance Program (SNAP) benefits and identifies actions needed to improve outreach and program access.
The DigitalGov Usability Starter Kit offers a comprehensive collection of tools and templates designed to assist in creating user-centered digital experiences.
When people hit the moment in the HealthCare.gov sign-up process where they need in-person help, they’re likely frustrated and at risk of abandoning the process altogether. To help, Ad Hoc designers on the Centers for Medicare & Medicaid Services (CMS) Find Local Help team extensively researched user pain points and used human-centered design to create a tool that respects the stress users may experience and delivers the information they need as quickly and simply as possible.
This OPRE brief provides strategies for enhancing cultural responsiveness in social service agencies, focusing on improving services for diverse communities through organizational change, staff development, and culturally informed program design.
U.S. Department of Health and Human Services (HHS)
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
The NIST Risk Management Framework (RMF) Introductory Courses offer free, self-paced online training on managing cybersecurity and privacy risks using NIST’s RMF methodology and related publications.
National Institute of Standards and Technology (NIST)
BenCon 2024 explored state and federal AI governance, highlighting the rapid increase in AI-related legislation and executive orders. Panelists emphasized the importance of experimentation, learning, and collaboration between government levels, teams, agencies, and external partners.
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).
