Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
This FormFest profile explores how Philadelphia leveraged cross-department data sharing to launch its Zero Fare program, auto-enrolling eligible residents in unlimited transit benefits while tackling the challenge of outreach and trust-building to deliver passes effectively.
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
City of Philadelphia Office of Civic Engagement and Volunteer Service
This report documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
The report highlights a project to improve the Philadelphia Office of Homeless Services' (OHS) prevention and intake processes by implementing trauma-informed practices. In collaboration with staff, participants, and trauma experts, the project aimed to reduce distress for those accessing services while equipping staff with tools and training to better manage trauma-related interactions, creating a more supportive and empathetic service environment.
This report examines Pennsylvania’s recent success in responding to concerns from citizens that it took too long for a business, nonprofit or individual to receive a permit, license or certificate they had applied for.
This resource page provides comprehensive information on the state's initiatives, policies, training, and governance related to the adoption and implementation of generative AI technologies in government operations.
