The article examines the impact of digital interfaces on welfare state administration, focusing on the UK's Universal Credit system and the design elements that shape user interactions and behavior in an "interface first" bureaucracy.
Practitioner Picks is a quarterly series designed to add fresh resources to the Digital Government Hub’s library, helping people improve government digital service delivery. Each issue spotlights resources chosen by practitioners in a specific service delivery area along with their insights on why these picks are valuable additions to the Hub.
This blog post discusses the importance of prototyping in the public sector, focusing on how it helps test assumptions, gather user feedback, and refine ideas before making significant investments in building or launching a product or service.
Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
