This article explores how integrating behavioral science into public administration can improve government effectiveness, equity, and trust by redesigning public services with human behavior in mind.
A web-based platform that provides design principles, accessible UI components, and guidance to help teams across the UK government create consistent, user-centered digital services.
The “Start Small” approach encourages agencies to begin with targeted, manageable improvements in their WIC application process before expanding changes more broadly, fostering easier implementation and measurable early successes.
This report analyzes the impact of waivers that allowed WIC participants to be certified without in-person visits during the COVID-19 public health emergency, assessing effects on access, participation, and service delivery.
A profile on FormFest spearker’s Barry Roeder, Barabara Deffenderfer, Glenn Brown, and Izzie Hirschy-Reyes highlighting how the Bay Area Housing Finance Authority and its partners use AI and human-centered design to streamline paper housing applications.
This FormFest profile spotlights the New Jersey State Office of Innovation’s Feedback Widget team, which collects resident input across state websites to improve services and empower agencies to act on real-time feedback.
Canada’s Digital Standards are a set of principles that guide how public servants design, build, and run government digital services so they’re user-centered, accessible, secure, open, and trustworthy.
These Figma artifacts illustrate the end-to-end design of Boston’s digital mattress recycling service, including resident scheduling flows, mobile interfaces, alerts, and design system components.
This document is the Spanish-language version of the Model WIC Online Application. It provides a full set of translated application questions and instructions for applying to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).
This FormFest profile highlights Riverside County’s pilot of AI-powered interviews that streamline benefit applications, reducing bureaucratic burden on families in crisis while freeing caseworkers to focus on human connection.
