A blog post describing Seattle’s Youth Connector initiative, a city effort to make it easier for young people to discover, access, and connect with youth programs and supports that promote mental health, enrichment, and opportunity.
A case study describing how a 90-day generative AI (GenAI) pilot using Google’s Gemini tool was conducted across state agencies to assess productivity, creativity, and responsible use in government work.
Colorado Governor's Office of Information Technology (OIT)
This field guide provides practical guidance for conducting usability testing on ballots to identify design issues and ensure voters can successfully cast their votes as intended.
This FormFest profile spotlights the New Jersey State Office of Innovation’s Feedback Widget team, which collects resident input across state websites to improve services and empower agencies to act on real-time feedback.
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
This charter defines the goals, scope and organization of the “Integrated Service Delivery (ISD) Product Office” charged with planning, implementing, governing, and managing all business transformation, change, and systems modernization efforts related to integrated service delivery, focused initially on integrated eligibility and enrollment.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
