Code for America highlights the importance of recognizing the effects of intergenerational trauma on communities that have been systemically marginalized when conducting research.
This toolkit outlines actionable changes for government practitioners looking to improve the accuracy and accessibility of the questions on their forms that collect information about a user’s gender.
This presentation shares user experience research on the challenges, priorities, and opportunities for improving the journey of Bay Area residents seeking affordable housing.
This research paper explores how government design systems function as the “translation layer” of digital public infrastructure, transforming technical systems into accessible, trustworthy citizen experiences.
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
An interactive prototype that illustrates a user interface concept for the Seattle Next Move service, showcasing screen flows and interactions for mobile/web user journeys.
A reusable UI design template showcasing key interface patterns, components, and layout structures for the Seattle Next Move digital service to support consistent, user-centered design across screens.
This blog summarizes an event exploring how the City of Boston and Washington State are designing and implementing Single Sign-On (SSO) systems to simplify access to government services.
