Management Visions for the Future at BenCon 2024 Leaders share their aspirations for excellence in digital benefits delivery and their reflections on BenCon and the work ahead. Beeck Center for Social Impact + Innovation2024
Human-Centered Design 6-Month Update: Delivering on the President’s Commitment to Transform Customer Experience This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies. U.S. General Services Administration (GSA)2022
