Human-Centered Design Simplifying digital applications for LIHEAP energy assistance programs This example examines Miami-Dade County's initiative to streamline digital applications for LIHEAP, aiming to improve accessibility and efficiency for residents seeking energy assistance. Miami-Dade County Government2024
User Research 7 Ways to Ignite User-Centered Design at Your Agency Some tips for success when introducing user-centered design (UCD) to your organization. Digital.gov2015
